The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers


Award Category:

Admin & Clerical

Individual or Team Nomination?


Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

  • Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
  • Outstanding achievement/s in work or outside of the organisation where relevant.
  • Drive for innovation and proactive leadership in these challenging times.
  • High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
  • A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

Leona has been working with me for just over 2 years. She is an excellent administrator, very thorough, conscientious, thoughtful and always goes the extra mile in everything she does. The work we do at the trust touches so many people’s lives, as you would expect, and it’s really hard to focus on the many contributions she has made over the last 2 years, from undertaking the research to find the most cost-effective products and new suppliers for our engagement activities, saving the organisation many hundreds of pounds to building great relationships with people and working collaboratively and helping to deliver huge improvements in some of our performance metrics. For example recently increasing the number of people downloading OurBHT app which she has taken responsibility for developing, to the number of people engaging with BHTAssist and, most recently, targeting specific departments successfully to take part in our annual staff awards survey, using her negotiation skills and convincing colleagues of the importance of taking part, such that one of the teams actually won a competition recently and the team will now be able to actually receive a spreadsheet of their results – something they weren’t able to do before – this is significant because others have tried and failed to influence the winning team’s participation previously. However, I want to tell you about her kindness and compassion, linked to her work. When she learned of a colleague whom was a complete stranger to her had some domestic issues, she made contact with them and suggested they seek support for their difficulties (short-term accommodation) through the BHTAssist staff concierage service; she helped them through the registration process and supported them throughout and even went out of her way to give them furniture and support outside of work to help them through their difficulties. This person came to see us at one of our events recently and I chatted to her while she patiently waited to see Leona to give her a hug. She told me what Leona had done for her and wanted to meet her personally to say thank you and how much her help and support at a very difficult time in her personal life had helped her so much. The values in our organisation are CARE, Collaboration, Aspire, Respect and Enable. Leona demonstrates any one of these daily, but she demonstrated all 4 of these as well as kindness in dealing with this colleague, a stranger to her initially. Leona has a busy home life and hasn’t had it easy this year with 2 bereavements and some challenging health conditions of her loved ones to deal with and she’s a busy mum of two teenagers – however she always makes time for others and I want her to know that I appreciate her. “Leona you make a difference every day, though often you don’t know it, and I’m proud to nominate you for an unsung hero award. Thank you for everything you do for our service and for our trust.”
Rating: 9.3/10. From 3 votes.
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