The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers


Award Category:

IT & Digital

Individual or Team Nomination?


Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

  • Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
  • Outstanding achievement/s in work or outside of the organisation where relevant.
  • Drive for innovation and proactive leadership in these challenging times.
  • High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
  • A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

Charlotte is the prime example of an unsung hero. Charlotte, an information manager, has gone above and beyond to support the Nursing and Quality teams providing live and accurate data for teams to better care for patients. She has been the key to driving the service forward with digital dashboards, being innovative and always looking for solutions to create what is asked. The work that Charlotte has done has resulted in changes at high level meetings where real time data is displayed giving the opportunity in the meeting to triangulate data and deep dive into areas of concern meaning that changes can be made instantly by clinical and operational staff resulting in better care for patients. These dashboards include data regarding staffing, sickness, assessments, incidents and complaints which gives an overall view of the hospital in one dashboard. There are also specific dashboards for sepsis, falls, etc and real time assessments including Malnutrition Universal Screening Tool where compliance has gone from 20% to 80%. Charlotte has been contacted by many organisations to showcase her dashboards and an NHSE lead provided exceptional feedback on her work. Overall, Charlotte is a hard-working individual who takes great pride in her work to make data more accessible so clinical staff have accurate and timely information to care for patients. She does this whilst managing a developing team and ensures she always puts the patient and customer first and is a great asset to the organisation. Feedback from Deputy Director of Nursing Charlotte has worked closely with myself and nursing colleagues to develop comprehensive dashboards to reflect national requirements including safe-staffing metrics. These dashboards have been developed to meet a variety of divisional needs and provides a ward to board understanding of several quality metrics that impact upon patient experience. Engagement has been critical to developing a tool that is fit for purpose in divisions and Charlotte has achieved that consistently. In addition to developing the dashboard, Charlotte has worked closely in training staff in the use and functionality of the dashboard which has supported embedding of the tool into everyday clinical practice. Charlotte is outstanding for her commitment in supporting this agenda which was previously a gap at CHFT. That commitment is within the context of an extremely demanding portfolio, where there are conflicting demands. She has also supported the development of the tool in seeking out national guidance in how it should be developed. In addition, her commitment to supporting and responding to ongoing inquiries related to the tool. More recently she has committed to supporting Y3 students with a digital placement that showcases the work we have done. She always goes over and above and CHFT would not be in such a strong position without her ongoing support and commitment to the development of this tool. She has undertaken Go See's to inform how the tool is developed and has worked with each of the divisions to identify their specific requirements and worked diligently to develop the tool to meet their needs.
Rating: 9.3/10. From 3 votes.
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