The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers
Nomination
Award Category:
Admin & Clerical
Individual or Team Nomination?
Team
Qualifying Qualities
In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:
Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
Outstanding achievement/s in work or outside of the organisation where relevant.
Drive for innovation and proactive leadership in these challenging times.
High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
A resilience considering Covid to their role and to the health and wellbeing of their colleagues.
Nominators Answer
Nominee's story :
This team (Charlotte, Rob and Naomi) provide exceptional, ongoing administration support to numerous community teams. This allows clinical staff to spend minimal time on administration tasks which the admin team are effective, efficient, and expert in. The operation admin allows clinicians to ensure time is spent on the patient’s cared for in the community supporting best patient outcomes. The whole team are skilled, efficient, kind and caring without exception. They have all built fantastic relationships with the teams understanding the role of the clinicians and what they do and how they can support. They are a cohesive team who are funny, dedicated people we clinicians we cannot do without!
Charlotte and her team have put in many processes that allow nurses to ensure they have all the tools they need to provide clinical care. For instance, small things like ensuring that all equipment is serviced promptly. Before this team were created so much clinical time was wasted, sending equipment away and not knowing when it was going to be back. Now the service engineers come to the clinical teams with the SW ops teams in presence. This is done on set days and patient care is not impacted but utilised. This team are constantly looking at how to ensure that the clinical teams get the right support they need at the right time, and they are engagement and interactive to move the service forward.
The support in recruitment and retention is phenomenal. They are at interviews to do all the administration and the ongoing recruitment process. This makes candidates feel valued and respected when going through a scary process.
They create prompts to support those staff absent from work, booking health and wellbeing interviews on time to make staff feel valued and cared for. These meetings are so important and have slipped in the past as they have not been able to be prioritised by clinical staff though not fault of their own, SW ops team have gone above and beyond to prioritise what is needed for the staff and in turn the patients. Charlotte and the team are always looking at ways of improvement. Recently it was recognised that patient feedback to teams was limited The SW ops teams looked at how they could improve this. They are now phoning a sample of patients each month to gain feedback and help service development. This move forward was also seen to potentially help more honest and open as they were not the ones visiting the patients.
Whilst this all may sound like their job role. They are all so much more than this. Their work may not be patient facing but they understand and consider the patients when supporting the clinical teams. So many examples of driving urgent delivers/urgent tasks to ensure clinical teams provide the best patient care we can.
Without expectation they are kind, funny and a significant part of the team. We cannot manage without them as this would have a huge impact on patient care.
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