The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers


Award Category:

Corporate Services

Individual or Team Nomination?


Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

  • Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
  • Outstanding achievement/s in work or outside of the organisation where relevant.
  • Drive for innovation and proactive leadership in these challenging times.
  • High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
  • A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

San has been a cornerstone of Quality Improvement at TSDFT for over 16 years showcasing her ability to be a passionate mentor, leader and advocate of all things QI, innovation, kindness and cake. Her enthusiasm, drive and humour ensures she brings people along with her through all types of change, no matter the challenging circumstances we continually find ourselves in, and the joy she brings is unparalleled, every day going above and beyond expectations to ensure people are heard, valued and celebrated for their accomplishments. She provides exceptional leadership and compassion not only to her team, the Organisation and her loving family, but also to a local SEN school where she gives up her time as a governor, another example of her giving to others without a second thought for herself. San is an inspiration to so many and her contribution to the Organisation and wider community of patients we serve has gone unsung for too long (largely because she is forever humble) - it is time for San to officially see and be recognised for the monumental impact that her empathy, thoughtfulness and drive for a brighter tomorrow has on us all. She has coached and supported countless teams through a mix of difficult, sometimes near impossible challenges, such as those she supported during COVID (whilst looking after her two children at home) as well as being integral to hundreds of staff-initiated improvement projects. San has always and will always go out of her way to ensure these improvements and innovations are supported and celebrated, encouraging staff from all backgrounds and walks of life to see that they have it within themselves to make positive changes. The pride and emotion that we see in San during the celebration cafes and QI practitioner programme graduation days is infectious, heart-warming and, critically, reminds us all of why we are in these roles. I personally would not be able to do what I love doing without San's proactive leadership, outstanding attitude and unwavering support, and I know I am not alone. San’s driving force has always been to improve the experience of and access to services for the people of Torbay and South Devon and this has manifested in leading the charge to build improvement capability and capacity across the organisation. San’s knowledge, experience and understanding of quality improvement (QI) is second to none and her enthusiasm for improvement encourages and enables colleagues to lead their own improvement work across multiple teams and services. San has always shied focus or attention on her hard work – she prefers to be part of the “backstage crew” and focus going to the front line teams delivering and improving the services, but it is time that San’s flair for QI training delivery, her skill and experience of QI and her ability to connect with and inspire colleagues to improve their services, be in the spotlight and be celebrated! Thank you San, wholeheartedly, for everything you have given us.
Rating: 7.5/10. From 2 votes.
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