The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers


Award Category:

Estates & Ancillary

Individual or Team Nomination?


Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

  • Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
  • Outstanding achievement/s in work or outside of the organisation where relevant.
  • Drive for innovation and proactive leadership in these challenging times.
  • High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
  • A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

Based at both Wigan’s Royal Albert Edward Infirmary and L:eigh Infirmary, Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust’s Endoscopy Reprocessing Unity (EPU) are responsible for the effective, safe and efficient decontamination (washing, disinfection & sterilisation) of all flexible endoscopes, used for direct patient care, for WWL. They team works 365 days a year, providing a 24-hour service and, after 6pm, an on-call service for emergencies and theatre work is available. Not only does the team complete the decontamination process on endoscope devices, but they may also have to dismantle, lubricate and reassemble the devices, which as you can imagine, takes a lot of skill and knowledge to do. Both ERU departments continue to strive to ensure that they provide a beyond excellent service and they have received outstanding feedback from their annual audit which is equivalent to Joint Advisory Group (JAG) accreditation. This formal recognition that an endoscopy service has demonstrated that it has the competence to deliver against the criteria set out in the JAG standards is a huge achievement for the team and the Trust. The team at ERU have a dynamic response to our customer’s needs and are always on hand for any queries be it day or night. During the pandemic, a lot of the staff at ERU were re-deployed and provided support to all areas of the Trust, such as porters, stores, catering and switchboard to name but a few. The team at both ERU departments work incredibly hard, keeping the patient at the forefront of everything they do. They provide a vital service to WWL and the amount of knowledge they have as a team is invaluable. ERU is an integral part of patient safety but a lot of people don’t realise this until they come and see what the team do. A lot of our staff have worked in our department for 10+ years, which shows the dedication and loyalty they have. ERU isn’t just a team or a department, it’s a family that support each other. On average, both units, that have a workforce of 14 technicians, process over 30,000 endoscopes per year. Despite the demands and disruption of the COVID-19 pandemic, staff have continued to show their dedication and due diligence, putting the patient right at the heart of every set they process.
Rating: 5.5/10. From 2 votes.
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