IT & Digital
Individual or Team Nomination?
In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:
- Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
- Outstanding achievement/s in work or outside of the organisation where relevant.
- Drive for innovation and proactive leadership in these challenging times.
- High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
- A resilience considering Covid to their role and to the health and wellbeing of their colleagues.
Nominee's story :
Oliver is perfectly described as an unsung hero through his work with the Outpatient Validation team within Calderdale & Huddersfield Foundation Trust. The work looks to streamline the patient follow up backlog process where the request has a high % chance of being closed down. This is something that CHFT are leading the way with regionally and are now working with the Robotic Process Automation team to automate this process using this intelligence.
The Outpatient Validation team are a small team that don't have the resource to complete all the tasks that they need to do. The work he has done has enabled the team to really streamline their efforts and has meant that the closure rate of the requests looked at on the holding list has increased from 20-30% on average to 55% whilst simultaneously saving over 80 hours work per week. This has had a real impact on patients, enabling over 10,000 requests to be closed and reducing the follow up outpatient backlog by 3,000 since this piece of work started. This really enables the right patients to get booked into the limited capacity we have available. He continues to work with the service to find solutions for this complicated issue.
Kimberley Scholes, Head of Planned Access:
Oliver is a breath of fresh air to work with and a highly valued member of the team. He has a real ‘can do’ attitude which makes him fantastic at problem solving and teamwork. Oliver also has very impressive technical abilities which he uses to fulfill a wide variety of informatics requests from the organisation and often uses his initiative and vision to put forward projects as ideas before anyone else has thought of them.
Neeraj Bhasin, Deputy Medical Director and Consultant Vascular Surgeon:
From a Clinical Leadership point of view, Oliver’s contribution is imperative and pivotal in our understanding around mortality and quality improvement. Although in a non-clinical role, he still holds the patient at the focus of what he does. It is always helpful to have Oliver’s contribution in the discussions as he provides a well considered, trustworthy, and detailed response. Oliver is dedicated to his work and always makes himself available to answer queries and inevitably give an answer. He translates the data in to something the clinical teams can understand. I feel reassured by Oliver's skill, am put at ease by his approach, and enjoy working with him.
Rob Birkett, Director of Health Informatics
With the current pressures on the NHS and specifically provider organisations, a data led approach to changing how we address some of these current issues is essential. Whenever we are discussing how we have positively responded to issues such as reducing waiting lists or improving elective recovery, Oliver's name is always mentioned as one of the key players in the background making this all possible. He is well respected at all levels within the organisation, both clinical and operational whilst always being around in the background of transformative work, a real unsung hero!