Admin & Clerical
Individual or Team Nomination?
In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:
- Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
- Outstanding achievement/s in work or outside of the organisation where relevant.
- Drive for innovation and proactive leadership in these challenging times.
- High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
- A resilience considering Covid to their role and to the health and wellbeing of their colleagues.
Nominee's story :
As the Clinical Lead for Neurosurgery for the South East Region of England I oversee clinical and non-clinical operations across three sites: Oxford, Southampton and Brighton. This year it was a tough one particularly for Oxford Neurosciences Division, not only due to the winter- and Covid19-related pressure, but also for the loss of their senior operational manager, John Chatwin, who had been a pillar for the neurosurgical, neurological and spinal departments for so many years.
The Neurosciences Admin Staff at Oxford University Hospitals NHS Foundation Trust deserve praise for a number of reasons: not only they managed to overcome personal struggles and to leverage on their inner positive energy to move forward, but they also created and nurtured a flourishing working environment, where the collaborative spirit to pursue a common goal led them to achieve excellent operational performances.
I would like to name a few of those who went the extra mile to meet the demands of the neurosciences division, support their clinicians and ensure at all times adherence to their Trust values: excellence, compassion, respect, delivery, learning and improvement.
-Alix Platt, the Deputy Operational Manager, was able to pull everybody around her to keep operations as usual on a daily basis; she did so not using the power embedded in the chair of command but through real visionary leadership style, where she sat the example for all her team.
-Marzena Hilarowicz, the Neurosurgical Service Manager, and Wendy Smith, Neurosurgery Assistant Service Manager, managed to reduce all waiting lists for outpatient appointments, and worked closely with all neurosurgical consultants to prioritise urgent and long waiters surgical interventions. Thanks to their invaluable work, the number of 65-week breaches for outpatients and 78-week breaches for neurosurgery has drastically reduced, and is projected to be zero by March 2024.
-Joshua Boulton, former Neurological Service Manager and Paula Hearne, Neurology Assistant Service Manager, left their mark by redesigning the rapid access clinic and reducing the waits for patients' assessment. Despite being the most recent addition to the team, Joshua, has promptly aligned himself with the work ethics of the division and by showing impressive managerial skills set deserved the promoted to Deputy Neurosciences Operational Manager.
Finally, kudos go to the secretary staff, the outpatients and surgical booking officers, who have all been superlative in their respective tasks. Just to give few examples of the work carried out in Oxford:
-Vicky Ford, Directorate PA, masterminded the response plan to address 94% of GIRFT objectives sat for the Neurosciences Division.
-Ana Alvarez Garcia, Patient Pathway Administrator, and Paulo Marcos, Waiting List Officer, have been invaluable in streamlining the administrative work for the Oxford Cranioplasty Pathway, which is currently ranking third nationally per volume of patients treated.
-Marilyn Medina Cohen and Sharif Ullah, Patient Access Managers, and Daniel Maximiano, Elective Access Team Leader, coordinated the triage for new patients with 70% of appointments programmed within 4 weeks of initial referral.
The above list of high-achievers could go on and on, the commonality for all those stories is the same though: this group of professionals have really provided a massive support to all clinical staff and represent a resource for Oxford and the entire region. They are the unsung hero who make the NHS a national gem, and I truly hope they'll get the recognition they deserve.