The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers
Admin & Clerical
Individual or Team Nomination?
In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:
- Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
- Outstanding achievement/s in work or outside of the organisation where relevant.
- Drive for innovation and proactive leadership in these challenging times.
- High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
- A resilience considering Covid to their role and to the health and wellbeing of their colleagues.
Nominee's story :
Suzanne joined child health as the admin team coordinator and has recently been promoted to practice manager.
In both roles Suzanne has shown that she will always go the extra mile for her team. She is supportive, empathetic, empowering and strives to improve the service for patients and all staff. The admin team had vacancies and other challenges when she started and in the last 2 years she has strengthened that team, particularly the ward clerks, who are flourishing as a team because of Suzanne’s leadership.
I have witnessed Suzanne step in to mediate between clinicians, managers and her team on countless occasions. She is an excellent advocate for her team at meetings involving senior managers and consultants and knows her team and their strengths really well. She steps in to support her team when they are feeling overwhelmed by their workload or when they have things happening in their home life that are putting a strain on them.
Suzanne has juggled two roles for the last three months and shown amazing flexibility; adapting to the demands placed on her particularly with the medical rota, staying calm and keeping child health going.
Finally, one of the qualities I love about Suzanne and which makes her a great manager, is her willingness to learn and admit when she needs support with something.