Individual or Team Nomination?
In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:
- Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
- Outstanding achievement/s in work or outside of the organisation where relevant.
- Drive for innovation and proactive leadership in these challenging times.
- High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
- A resilience considering Covid to their role and to the health and wellbeing of their colleagues.
Nominee's story :
The team work tirelessly to put the needs of patients, visitors and staff before their own.
Striving to ensure that patient experience is at the heart of everything they do.
Through their hard work at sheer determination, they have supported our volunteers to increase their hours and support the hospital more. Whilst our volunteers are amazing and we are eternally grateful for their contribution, without the driving force and bravery of volunteer services team we would not be able to achieve a fraction of what they do.
From increasing the support on offer in emergency department, to work with the physio team to offer gentle movement sessions to patients, helping patients to get home in the discharge car and meeting our most anxious and vulnerable patients with our meet and greet service; nothing is too much for the team to organise.
Recognising that not everyone is fortunate to gain valuable experience in a work environment, the team ensure all roles area accessible. There has been an increase of volunteers who are visually impaired, have neurodiverse conditions and those who are struggling with Mental Health. The team will support the volunteers to go through the process, helping them every step of the way to make them feel welcome and an asset to the hospital.
Every single member of the team acts with sincere empathy at all times, from dealing with relatives who are anxious and distressed that their loved one is in hospital to supporting staff at times of distress.
The brewbuddy is an initiative that volunteers take round to wards and departments offering staff a hot drink during times they are unable to leave their place of work. Without the teams support, regular reviews and liaising with teams this would not be possible. In addition to this, at times of extreme pressure in the hospital such as industrial action the team will take the brew buddy out themselves to ensure that staff and patients all have access to a hot drink.
The is always a drive to make a difference, a drive to have a positive impact on any service user and a drive to see projects through from start to finish. Another prime example of this being working with Mencap. Due to teams sheer determination to make a difference, they have supported volunteers into paid work and given them opportunities they could only dream of.
Every day the team juggle the operational need of the hospital to have a positive impact on staff and patient experience. From navigating the response volunteers to ensure medical notes are received in the bereavement office quickly to arranging for volunteers to go and sit and play cards with an anxious patients. The list is endless of the work they do on a daily basis and their loyalty to the service is admirable.
During the summer months they delivered in excess of 3000 ice lollies to staff and patients, often at times having to do this themselves as volunteers were busy elsewhere.