The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers

Nomination

Award Category:

Admin & Clerical

Individual or Team Nomination?

Individual

Qualifying Qualities

In these challenging times, nominators were asked to show how the nominee had demonstrated the following qualities:

  • Exceptional work ethic - going above and beyond their job description, especially in the past 12 months.
  • Outstanding achievement/s in work or outside of the organisation where relevant.
  • Drive for innovation and proactive leadership in these challenging times.
  • High level of interpersonal skills, such as kindness, empathy, loyalty and thoughtfulness to staff and patients.
  • A resilience considering Covid to their role and to the health and wellbeing of their colleagues.

Nominators Answer

Nominee's story :

Charlotte has worked within the Paediatric Critical Care (PCC) team for over 7 years as a ward secretary and is pivotal to the running of Paediatric Intensive Care at Oxford. Charlotte is highly reliable, professional and exceptionally efficient, although her most admirable qualities are demonstrated through her patience, consideration, kindness and loyalty towards all members of staff and the individuals accessing and supporting our services, including the patients and their families. Charlotte is highly sought after for her assistance and support. She is very approachable and despite the demands that come from all staff (e.g. Consultants, medics, nursing staff, clerical staff, management staff, IT, estates, charity teams), she goes beyond her job description to approach all situations calmly, thoroughly, fairly and pragmatically. She is one of the most humble individuals I have worked with and her efforts, abilities and qualities deserve to be celebrated. Charlotte manages a small team of clerical staff on top of the ever-growing job she already does. She has developed the people within her team and supported and guided them through various development, performance and management situations. She is incredibly respectful and individuals trust her with highly confidential information. Charlotte is an enthusiastic runner and over the past year she has taken part in various running races and challenges to fundraise for Paediatric Critical Care. She ran with a PCC team for a 5-mile charity fundraiser for Oxford Children's Hospital and PCC earlier in the year; this resulted in her coming in at 2nd fastest female in her category. Later in the year, she then completed an ultra-marathon raising nearly £1400 for PCC by running an amazing 100km, over an elevation of 3740ft over the course of 2 days. The Paediatric Critical Care services would not be able to run without Charlotte at it's core. She strives towards, and delivers an incredibly high standard of support for the team, and there have been plenty of occasions where we would be lost without her expertise and guidance. Charlotte completely meets the definition of an 'unsung hero'. She is very highly valued and respected within the PCC team. She is often given an abundance of tasks and requests, having to listen to many colleagues and individuals complaining about various situations or coming to her with problems they expect her to resolve, however she works through these without complaint. Charlotte shows such genuine modesty and is an amazing human being to work with. We are incredibly fortunate to have Charlotte within our team and it would be amazing to see her efforts, work ethic and wonderful personal qualities recognised.

Supporting Documents

Please click on the documents below to view the supporting documents.

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