The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers

Carol is a Staff Side UNISON representative and a Freedom to Speak up Staff Guardian at Wirral University Teaching Hospital. Many organisations do not have the benefit of such positive relationships between managers and trade unions, often resulting in barriers, tensions and sometimes conflict. Through Carol’s style and commitment, to both her partnership and the trust, she has enabled positive working relationships that generate mutual benefits for patients, staff and the organisation.

Carol focuses on doing the right thing at the right time and in the right way. She was one of the early sponsors of ‘Listening into Action’ methodology, when it was implemented in the trust in 2013 – she showed outstanding commitment to this. The Freedom to Speak Up guardian role was established by Carol and two other colleagues in 2015, a service she is truly passionate about. This has been demonstrated in the regional and national presentations Carol has given about why it is so important that staff can speak up freely about what concerns them.

Carol was invited to speak at a Westminster briefing and through the Guardian Service has been shortlisted for the prestigious ‘Health Service Journal Awards’. Carol is a compassionate and empathetic person by nature, she is dedicated and loyal to the organisation and will give her best always. As a key guardian she has led a very successful service and supported other organisations on their journey.