The Only National Awards For Non-Medical / Non-Clinical NHS Staff & Volunteers

Susan Buckley is a hard-working receptionist in the Audiology department at the Alexandra Hospital in Redditch.

Susan was working on reception when a man rang up and cancelled his appointment because he felt unwell and actually thought he might be having a heart attack. Sue rang him back and tried to get hold of his GP a number of times, but with no success, so she made the decision to send an ambulance round to his house which ended up saving the man’s life.

“I know it sounds a lot, but anyone else given the same set of circumstances would do the exact same thing” – Susan Buckley.